Privacy Policy

Last updated: August 2026

At Fen Meadow Floral Studio, we respect your privacy and are committed to keeping your personal information safe.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, make an enquiry or otherwise contact us.

1. Who we are

Fen Meadow Floral Studio is a small independent floral studio based in Upwell, West Norfolk.

For the purposes of data protection legislation, Fen Meadow Floral Studio is the data controller for the personal information we collect and use.

If you have any questions about how we use your information, you can contact us:

Fen Meadow Floral Studio
Email: info@fenmeadow.co.uk

2. Information we may collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Details of your order

  • Delivery instructions

  • Messages and information you provide when making an enquiry

  • Wedding or event details that you choose to share with us

  • Payment and transaction information

  • Information relating to your preferences or requests

  • Information about how you use our website, including certain technical information and cookies

We only ask for information that we reasonably need to provide our products and services or operate our business.

3. How we use your information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange flower deliveries and collections

  • Respond to enquiries

  • Provide quotations for weddings, events and bespoke flowers

  • Communicate with you about an existing order

  • Take payment and maintain appropriate financial records

  • Deal with customer service queries

  • Improve our website, products and services

  • Send marketing communications where you have agreed to receive them

  • Meet our legal and accounting obligations

  • Protect our business against fraud or misuse

We will not use your personal information for purposes that are incompatible with those described here without explaining this to you where required.

4. Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for using your personal information.

Depending on what we are doing, we may rely on:

Contract

We need to use certain information to process your order, arrange delivery or provide a service you have requested.

Legal obligation

We may need to retain or use certain information to comply with legal, tax and accounting requirements.

Legitimate interests

We may use information where it is reasonably necessary for us to operate and improve Fen Meadow Floral Studio, communicate with existing customers and protect our business, provided that your rights and interests do not override those interests.

Consent

Where consent is required, for example for certain marketing communications or non-essential cookies, we will ask for your consent.

You can withdraw consent at any time.

5. Marketing

We may occasionally contact you with news about Fen Meadow Floral Studio, seasonal flowers, special collections, Valentine's Day, Mother's Day, Christmas wreaths, wedding services or other offers.

We will only send marketing communications where we have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email address].

We will never sell your personal information to another business for marketing purposes.

6. Who we share your information with

We may share relevant personal information with trusted third parties where this is necessary to operate our business.

This may include:

  • Website hosting and technology providers

  • Online payment providers

  • Website booking or ordering platforms

  • Delivery providers, where applicable

  • Email or communication providers

  • Accountants and professional advisers

  • IT and technical support providers

  • Government authorities where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

Where another organisation processes information on our behalf, we take reasonable steps to ensure that appropriate arrangements are in place to protect your information.

7. Payments

Where you make a payment online, your payment may be processed by a third-party payment provider such as Stripe / PayPal.

We do not normally receive or store your full card or payment-card details.

Payment information is handled according to the payment provider's own privacy policy and security arrangements.

8. Wedding and event enquiries

If you contact us about wedding or event flowers, you may choose to provide information such as:

  • Wedding or event date

  • Venue

  • Approximate guest numbers

  • Colour preferences

  • Flower preferences

  • Budget

  • Details of your floral requirements

We use this information solely to discuss, quote for and provide your requested floral services, unless we have another lawful reason to use it.

9. How long we keep your information

We keep personal information only for as long as we reasonably need it.

Different information may need to be kept for different periods.

For example:

  • Order information: retained for as long as necessary to fulfil the order and deal with any queries, followed by any additional period required for legal or accounting purposes.

  • Customer enquiries: normally retained for as long as reasonably necessary to deal with the enquiry and any resulting relationship.

  • Wedding/event enquiries: retained for as long as reasonably necessary to manage the enquiry, quotation and booking and for any necessary follow-up.

  • Financial records: retained for the period required by applicable tax and accounting rules.

  • Marketing information: retained until you unsubscribe or we no longer have a valid reason to keep it.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, for example to enable security, shopping-basket functionality or other essential features.

We may also use optional cookies for purposes such as analytics or understanding how visitors use our website.

Where consent is required, we will ask for your permission before placing non-essential cookies on your device. You will be able to change or withdraw your cookie preferences.

The ICO states that non-essential cookies generally require clear, informed consent, while certain strictly necessary cookies may be exempt.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Theft

  • Unauthorised access

  • Accidental disclosure

  • Alteration

  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your information

  • Ask us to transfer certain information to you or another organisation

  • Withdraw consent where we rely on consent to process your information

Some rights are subject to specific conditions and exceptions.

You also have the right to object to direct marketing. This right should be clearly brought to your attention separately from other privacy information.

If you would like to exercise any of these rights, please contact: info@fenmeadow.co.uk

We may need to ask for information to confirm your identity before responding to a request.

13. Complaints

If you have any concerns about how we have handled your personal information, we'd encourage you to contact us first so that we have the opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

ICO — Make a data protection complaint

14. Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes to our business, website, technology or legal requirements.

The latest version will always be published on this page, with the date shown at the top.